Part 2 concerns System 3 and System 4. As Harmony Inside is a small organization, the management team has several roles. What you need to consider are the two systems’ different functions, i.e., which type of responsibilities, decisions, goals/objectives and actions that belong to each system.
- Identify System 3 and System 4 in terms of the types of decisions/goals/actions they complete.
- Describe in what ways System 3 controls (can control) the units of System 1.
- Describe in what way System 3 and System 4 interact/cooperate, and reflect also on possible conflicts between the two systems. Give examples of decisions made by System 4 that are (to be) implemented by System 3.
- Based on what you know about the organization, what changes to System 3 and System 4 would you like to suggest for the future as the business expands and becomes more web-based?
As before, if you do not find enough material on the matter here, on this project site – make and explain your assumptions.